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What are two key customer benefits from a Cisco Smart Account? (Choose two.)
Correct Answer: A,E
Question 87
Which statement best describes an Accelerator?
Correct Answer: C
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to its customers and partners to help them implement new technology faster and more easily. An Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An Accelerator can cover topics such as design, configuration, migration, integration, optimization, or troubleshooting of Cisco products and solutions. An Accelerator is different from an on-call service, a deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator program
Question 88
A partner organization manually tracks renewals in a spreadsheet, quotes reactively upon request, and lacks a standardized risk logging process. Which Customer Success Practice Maturity stage does this describe?
Correct Answer: D
This organization is operating at the Foundational Stage, corresponding to the Basic maturity level, because its renewal practice is predominantly manual, reactive, and insufficiently standardized. Cisco's current Customer Success Practice Maturity framework recognizes Basic, Intermediate, and Expert maturity levels, with Basic representing the entry point for partners that have begun formalizing lifecycle capabilities but have not yet developed mature, scalable operating processes. Cisco specifically introduced the Basic level to lower the entry barrier for partners developing Customer Success practices. (Cisco Blogs) The scenario contains three strong maturity indicators. First, using spreadsheets to track renewals demonstrates limited process automation and tooling integration. Second, creating quotes only when customers request them represents a reactive renewal motion, rather than Cisco's preferred proactive lifecycle approach. Third, the absence of a standardized risk log indicates that renewal risks are not being systematically identified, classified, owned, and mitigated. The Cisco Renewals Manager v2.0 blueprint requires candidates to understand how the RM contributes to Practice Maturity and emphasizes proactive renewal management, structured workflows, stakeholder alignment, risk identification, and repeatable operational practices. (Cisco Learning Content) An Intermediate/Established practice would demonstrate documented and repeatable processes, while an Expert/Optimized practice would exhibit mature governance, advanced tooling, telemetry, automation, and continuous optimization. "Automated Stage (Executive Level)" is not the appropriate Cisco maturity classification for this low-maturity scenario. Therefore, D is correct.
Question 89
Which detail is provided in the scorecard by using the Total Program View tool?
Correct Answer: A
According to the Total Program View (TPV) User Guide1, the scorecard is a dashboard that provides a summary of the partner's performance across different programs and metrics. One of the metrics that is provided in the scorecard is the renewal rate, which is defined as: * The percentage of recurring revenue that is retained or renewed within a defined time period (usually 90, 180, or 365 days) * A key indicator of customer satisfaction, retention, and loyalty * A factor that affects the partner's incentives and rebates References: 1: TPV User Guide - Cisco
Question 90
Which licensing model is the most complex for a customer to manage?
Correct Answer: D
La Carte licensing model is the most complex for a customer to manage because it requires the customer to purchase and activate individual licenses for each product and feature they want to use. This can result in a large number of licenses to track and renew, as well as compatibility issues between different products and versions. A La Carte licensing also does not provide the benefits of Cisco's Software Buying Programs, such as financial predictability, access to incentives, and subscription co-termination1. References: 1: Cisco Software Licensing Guide - Cisco
