What support should an RM take from the CSM?

• A.Communicate new greenfield opportunities.
• B.Oversee the closure of contracts.
• C.Book customer-service briefings.
• D.Communicate value and the impact of Cisco solutions.

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Which statement best describes an Accelerator?

• A.An on-call service for customer support
• B.A one-on-one deep dive on network issues
• C.A hosted one-to-many educational webinar with live expert Q and A
• D.A one-on-one coaching engagement covering specific use cases

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Which discussion point helps upsell a customer?

• A.Focus on what the customer already has covered on the network.
• B.Focus on how much it will cost the customer.
• C.Discuss your priorities and why you need the sale.
• D.Discuss changes in the network and identify any uncovered additions to the network.

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Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

• A.Meraki
• B.Stealth watch
• C.Tetration
• D.App Dynamics

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Which success indicator for a Renewals Manager is valid?

• A.on-time renewal
• B.new product introductions
• C.increased deployment of licenses
• D.stabilized customer satisfaction scores

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