Which three questions are specified by the Seven Elements Framework? (Choose three.)

• A.Understanding of own and others interests?
• B.Working environment characteristics?
• C.Existing relationship?
• D.Consequences of not reaching agreement or support?
• E.Compliance with ISO 20K?

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You are an account manager and your account asks you to help them identify the capabilities they need to develop to enable them to deliver services faster. Who do you engage to work with the customer?

• A.systems engineer
• B.Cisco product business unit
• C.technical solutions architect
• D.business architect

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Which are three characteristics of key performance indicators (KPIs)? (Choose three.)

• A.KPIs can be financial, managerial, or operational
• B.KPIs define what needs to happen to achieve desired results within a timeframe
• C.KPIs are set according to magnitude and urgency
• D.KPIs measure progress against goals
• E.KPIs must be strategic and tactical in nature

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Which tool is recommended to help identify customer responsibilities in one of their business processes?

• A.RACI chart
• B.BMC chart
• C.Agile chart
• D.RACE report

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Which one of the following solutions enable business outcomes in the financial industry?

• A.Multilayer Switching
• B.Internet of Everything
• C.Plant Floor Control Network
• D.Medianet
• E.Remote Expert

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