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Question 111
A technician is called in to look at a computer that was infected with a rootkit. The technician determines the infection cannot be cleaned. The technician needs to reinstall the computer's OS.
Which of the following types of installs would be the BEST in this situation"?
Question 112
A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists Which of the following will MOST likely help speed up the computer?
Question 113
A user calls the help desk to report issues with a computer. Earlier in the day, the user received an email with a link to a document to download. Nothing happened immediately after the user downloaded the document, but the computer then began to respond slowly. Applications also started to crash. The help desk technician discovers many of the user's files and applications have been renamed with .enc at the end. There is also a .txt file on the desktop with instructions on how to obtain the encryption key.
This is an example of:
Question 114
Which of the following best practices should a technician observe to reduce the risk of electrical shock?
Question 115
A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?