A user is experiencing a problem with print jobs getting stuck in the queue. The technician attempts to stop the print jobs but the printer is not responding via GUI from the workstation.
The printer was added via the company print server earlier in the day and is the only printer installed.
Which of the following command line tools should the technician use on the print server'? (Select TWO)

• A.net stop server
• B.tasklist /s
• C.net start spooler
• D.net start server
• E.net stop spooler
• F.taskkill /s

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A network administrator has implemented a new group policy on a domain controller and wants a technician to verify the group policy is active on a desktop computer.
Which of the following commands should the technician execute?

• A.gpresult
• B.gpmc.msc
• C.dcgpofix
• D.gpupdate
• E.dcdi.g

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A user calls the help desk to report issues with multiple pop-ups and degraded PC performance.
The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

• A.Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
• B.Establish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.
• C.Explain the steps to access safe mode with networking, set a restore point, run company- approved malware tools, and restart the machine.
• D.Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.

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A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused.

• A.the user to exceed the monthly data limit
• B.the device to change to WiFi settings
• C.the device to run more slowly
• D.a hardware issue on the device.

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A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.
Which of the following BEST describes the technician's actions?

• A.Deal appropriately with customer's confidential material
• B.Adhere to user privacy policy
• C.Set and meet timelines
• D.Avoid distractions

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