When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

• A.Update the default web browser
• B.Restore Windows to a previous date
• C.Check the Windows host file
• D.Change the browser's home page

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A technician recently removed a malware infection from a client's computer. After removing the computer from the network, the technician used an approved customized tool to remove the malware, then updated the antivirus suite, and performed a scan that reported the system was clean. A week later, the client reports the same malware infection has returned. Which of the following is MOST likely the cause of the reinfection?

• A.The technician ran the malware remover before the antivirus scan
• B.The technician did not put the computer back onto the network
• C.The technician did not install a second antivirus suite to complement the first suite
• D.The technician did not disable the System Restore utility

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The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen.
Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

• A.Encrypt the hard drive on the laptop.
• B.Implement strong password policies.
• C.Set up a BIOS password on the laptop.
• D.Enable multifactor authentication on the laptop.

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A technician is recycling PCs to be reused by a middle school.
Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

• A.Low-level formatting
• B.Standard formatting
• C.HD partitioning
• D.HD drilling

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Which of the following Windows Enterprise OS versions offers BitLocker as a feature that can be enabled?

• A.Windows 8
• B.Windows 10
• C.Windows 8.1
• D.Windows 7

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