An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the browser, nothing happens. The user notes the browser is otherwise working properly. Which of the following should a technician direct the user to do FIRST?

• A.Disable the pop-up blocker.
• B.Ask the user to restart the computer.
• C.Open the link in a different web browser.
• D.Install browser updates.

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A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected. If the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

• A.Update all antivirus definitions and run a full scan on all networked computers.
• B.Enable geofiltering on the network firewall to stop unwanted communications.
• C.Make sure the operating systems on all networked computers are fully patched and up to date
• D.Update all software drivers and firmware on all the affected computers.

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A technician is installing a private PC in a public workspace.
Which of the following password practices should the technician implement on the PC to secure network access?

• A.Require authentication on wake-up
• B.Remove the guest account from the administrators group
• C.Disable single sign-on
• D.Issue a default strong password for all users

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A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car.
Which of the following troubleshooting steps should the technician take NEXT?

• A.Verify the SSID with which the device is associated
• B.Reset the device's network settings
• C.Check the data usage statistics on the device
• D.Run any pending application or OS updates

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Which of the following are examples of possession authentication? (Choose three.)

• A.Key fob
• B.Fingerprint reader
• C.Passwords
• D.RFID badge
• E.Smartphone
• F.Passphrase
• G.PIN

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