A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the hard drive needs to be replaced. The help desk does not replace any hardware on personal devices.
Which of the following is the NEXT step the technician should follow?

• A.Ask concise close-ended questions
• B.Replace the hard drive and inform the user
• C.Offer a different repair option to the user
• D.Dismiss the user's issue and move to the next user

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A technician needs to view hidden files. Which of the following Control Panel utilities would be used for this purpose?

• A.BitLocker
• B.Folder Options
• C.Credential Manager
• D.System

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A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. Which of the following types of cloud model should the administrator consider?

• A.Hybrid
• B.Private
• C.Community
• D.Public

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Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage. Which of the following change management practices would MOST likely have prevented this outage?

• A.Risk analysis
• B.Change board approval
• C.End-user acceptance
• D.Scoping the change

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Which of the following must be enabled to configure 20 new machines to be booted over a network?

• A.Multi-boot
• B.Dynamic
• C.GPT
• D.PXE

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