A user calls the help desk to report an issue accessing a new application on a Windows PC.
When the user tries to launch the application, an error message appears and then quickly disappears before the user can read it.
Which of the following protocols would a technician MOST likely use to help diagnose this issue?

• A.SNMP
• B.FTP
• C.SSH
• D.RDP

Comment: *

Name: *

Email: *

Verification: *

Ann, a user, calls the help desk regarding an issue on her laptop.
While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email.
The wireless name is listed as "ConnectMe" and appears as unsecure.
Which of the following should the help desk perform to fix the issue?

• A.Direct Ann to run an antivirus program on her laptop
• B.Remote into Ann's system and restart the wireless adapter
• C.Advice Ann to pug an Ethernet cable into her laptop
• D.Ask Ann to open a browser and watch for a redirect page

Comment: *

Name: *

Email: *

Verification: *

Which of the following Microsoft operating systems defaults to a tiled menu instead of the desktop?

• A.Windows 7
• B.Windows 10
• C.Windows 8
• D.Windows 8.1

Comment: *

Name: *

Email: *

Verification: *

A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

• A.Take the print job to the office manager
• B.Remove the print job from the output tray
• C.Continue to work on the assigned task
• D.Disconnect the printer from the network to prevent further print jobs

Comment: *

Name: *

Email: *

Verification: *

A technician needs to view hidden files. Which of the following Control Panel utilities would be used for this purpose?

• A.System
• B.BitLocker
• C.Folder Options
• D.Credential Manager

Comment: *

Name: *

Email: *

Verification: *