A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically.
Which of the following steps should the technician take NEXT to resolve the problem?

• A.Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
• B.Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
• C.Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
• D.Send a test email, open a command prompt to check the file system, and empty the browser cache

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A customer brings an old PC to a computer repair shop and asks for advice with regard to its repair or replacement. The PC has numerous errors during the boot process and is running a very outdated operating system. Which of the following should the technician do?

• A.Offer to sell a slightly newer computer to the customer
• B.Work on the computer and bill the customer for the time
• C.Ask if the customer would like to donate the PC to a school
• D.Advise the customer that the cost of repair is more than a new PC

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A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

• A.HD drilling
• B.Standard formatting
• C.HD partitioning
• D.Low-level formatting

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Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files.
He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

• A.Scan and remove the malware from the infected system.
• B.Create a system restore point and reboot the system.
• C.Educate the end user on safe browsing and email habits.
• D.Schedule antivirus scans and perform Windows updates.

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A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

• A.Unmap all network drives
• B.Enable Remote Assistance
• C.Add a country code exception to the firewall
• D.Change the proxy settings

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