A technician performs a risk assessment and determines a requested change has low risk and low impact.
Which of the following best practices should the technician follow to proceed with implementing the change?

• A.Update the ticket with the results of the risk assessment and implement the change
• B.Provide a risk assessment to colleagues for peer review
• C.Obtain approval from the department and implement the change
• D.Reference the business policy and follow all change management procedures

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Which of the following accurately describes why a file on a USB drive would be inaccessible by a user until the correct authentication is received?

• A.Read-only access
• B.Secure Boot
• C.BitLocker To Go
• D.System files and folders

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An end user's PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

• A.Run the Disk Cleanup utility
• B.Defragment the hard drive
• C.End the processes in Task Manager
• D.Remove applications from startup
• E.Install additional RAM
• F.Install a faster hard drive

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A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

• A.Turn off System Restore
• B.Check the hosts file
• C.Reset the Internet Explorer settings.
• D.Update the malware signatures

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A technician is working on a computer that has the following symptoms:
- Unable to access the Internet
- Unable to send email
- Network connection (limited or no connectivity)
The technician runs hardware diagnostics on the computer and verifies the computer's NIC is functioning correctly. The technician attempts to access the Internet and receives the message:
page cannot be displayed. The technician runs a command to verify the computer network settings and sees the following information:
IP address:192.166.0.100
Subnet mask.: 255.255.255.0
Gateway: 192.168.0.1 DNS: 192.168.0.1
The technician confirms other computers on the network can access the Internet.
Which of the following is MOST likely causing the issues?

• A.Proxy settings
• B.Rogue antivirus
• C.Firewall rule
• D.Ransomware

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