A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon.
Which of the following actions should the user take FIRST?

• A.Check that the printer is not offline print mode
• B.Cancel all documents and print them again
• C.Check the status of the print server queue
• D.Check to ensure the printer selected is the default printer

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A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?

• A.Zero-day malware
• B.OS corruption
• C.Safari code injection
• D.Time sync failure
• E.Overheating

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Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow.
Which of the following is the MOST likely cause of this issue?

• A.File permission changes
• B.Too many startup items
• C.Application crash
• D.Files disappearing

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A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

• A.Drive wipe
• B.Degauss
• C.Low-level format
  A drive wipe utility can truly overwrite data. A "Department of Defense" wipe will perform this overwrite operation at least seven times to truly obliterate the data on the drive, making it unrecoverable.
• D.Standard format

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Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

• A.SSO
• B.Permission propagation
• C.Inheritance
• D.MFA

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