Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot.
When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?

• A.The phone is only 3G capable
• B.A data plan was not purchased
• C.It is an unrooted phone
• D.There is unauthenticated wireless connectivity
• E.The SIM card was not activated
• F.She has exceeded the data allowance

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A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

• A.Ignore the message as a false positive
• B.Shut down and restart the computer.
• C.Follow the onscreen instructions to remove the malware
• D.Unplug the Ethernet cable.

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A user needs to replace an open-source software package with a commercially licensed package.
The user has requested support to complete this task. Which of the following tools would BEST assist with this task?

• A.Task Manager
• B.Regedit
• C.Programs
• D.MSConfig

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A technician is creating a network topology diagram Which of the following would be the MOST appropriate to include? (Select TWO)

• A.Technical specifications and performance ratings for the devices
• B.A list of network addresses for each device
• C.Settings, configuration details, and notes on proper operations
• D.A list of the ports on each device and what they are connected to
• E.The MAC address and serial number of each device on the network
• F.A list of devices that need replacement within the next 6-12 months

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Many of the files in a user's network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.
Which of the following should the technician do to recover the files?

• A.Perform a System Restore on the computer.
• B.Restore the network folder from a backup.
• C.Update the malware scanner and run a full scan.
• D.Disconnect the computer from the network.

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