A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus. Which of the following steps should the technician take NEXT?

• A.Remediate the affected system.
• B.Disable the restore points.
• C.Educate the user.
• D.Quarantine the affected system.

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A customer's computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?

• A.Visual effects
• B.Data execution prevention
• C.Page-file size
• D.Processor scheduling

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Which of the following technologies is used by malicious employees to obtain user passwords?

• A.Main-in-the-middle
• B.Tailgating
• C.Shoulder surfing
• D.Phishing

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Which of the following is a Device that stores a copy of a certificate that is used for authentication?

• A.Soft token
• B.OTP token
• C.Smart card
• D.Biometric scanner

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A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does
not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?

• A.Configure boot options in the BIOS
• B.Repair the Windows Registry
• C.Reboot into safe mode and roll back the updates
• D.Disable Windows services and applications

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