A company is opening several remote offices and would like to have the capability for its systems administrator to automate patch management and software deployment. Which of the following would meet this requirement?

• A.VNC
• B.RMM
• C.MSRA
• D.SSH

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A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?

• A.Performance Monitor
• B.Devices and Printers
• C.Task Scheduler
• D.Event Viewer

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A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

• A.Disk Cleanup
• B.Resource Monitor
• C.Disk Defragment
• D.Disk Management

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Which of the following physical security controls can prevent laptops from being stolen?

• A.Encryption
• B.LoJack
• C.Multifactor authentication
• D.Equipment lock
• E.Bollards

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A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

• A.Device
• B.Business
• C.Network
• D.Operation

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