A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

• A.Confirm the user can ping the default gateway.
• B.Change the IP address on the user's laptop.
• C.Change the subnet mask on the user's laptop.
• D.Open port 3389 on the Windows firewall.

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A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

• A.File Explorer
• B.Startup Folder
• C.System Information
• D.Programs and Features
• E.Task Scheduler
• F.Device Manager

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A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

• A.Screen share
• B.MSRA
• C.Virtual network computer
• D.RDP

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A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

• A.acceptable use policy.
• B.regulatory compliance requirements.
• C.non-disclosure agreement
• D.incident response procedures

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Which of the following does MFA provide?

• A.Security enhancement
• B.Encryption
• C.Digital signature
• D.Public key infrastructure

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