A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Select two).

• A.Examine the event logs.
• B.Connect to the network.
• C.Document the findings.
• D.Update the definitions.
• E.Reimage the computer.
• F.Enable the firewall.

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While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

• A.A bad antivirus signature update was installed.
• B.A router was misconfigured and was blocking traffic.
• C.An upstream internet service provider was flapping.
• D.The time or date was not in sync with the website.

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A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

• A.Scan and remove the malware
• B.Schedule automated malware scans
• C.Quarantine the system
• D.Disable System Restore

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A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

• A.A firewall is blocking the application.
• B.The wrong VLAN was assigned.
• C.The incorrect DNS address was assigned.
• D.The browser cache needs to be cleared

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A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

• A.SFTP
• B.SSH
• C.VNC
• D.MSRA

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