A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

• A.Quarantine the computer.
• B.Use a previous restore point.
• C.Educate the end user about viruses.
• D.Download the latest virus definitions.

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Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Correct Answer:

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A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

• A.MSDS
• B.EULA
• C.UAC
• D.AUP

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Which of the following statements describes the purpose of scripting languages?
* To access the hardware of the computer it is running on

• A.To automate tasks and reduce the amount of manual labor
• B.To abstract the complexity of the computer system
• C.To compile the program into an executable file

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A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?
* Full

• A.Differential
• B.Synthetic
• C.Incremental

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