A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

• A.Restart the mobile device.
• B.Turn on airplane mode.
• C.Check that the accessory is ready to pair.
• D.Clear all devices from the phone's Bluetooth settings.

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A user receives the following error while attempting to boot a computer.
BOOTMGR is missing
press Ctrl+Alt+Del to restart
Which of the following should a desktop engineer attempt FIRST to address this issue?

• A.Repair Windows.
• B.Partition the hard disk.
• C.Reimage the workstation.
• D.Roll back the updates.

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A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

• A.Resource Monitor
• B.Performance Monitor
• C.Command Prompt
• D.System Information

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A user receives an error message from an online banking site that states the following:
Your connection is not private. Authority invalid.
Which of the following actions should the user take NEXT?

• A.Proceed to the site.
• B.Use a different browser.
• C.Report the error to the bank.
• D.Reinstall the browser.

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A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks.
Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

• A.Requiring employees to enter their usernames and passwords
• B.Setting up facial recognition for each employee
• C.Using a PIN and providing it to employees
• D.Requiring employees to use their fingerprints

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