What is the basic difference between mono-component and dual component systems?

• A.Dual component uses heat and light, where mono-component only uses light.
• B.Dual component uses a carrier to transport toner; mono-component does not need a carrier.
• C.Dual component toner is for color systems; where mono-component toner is only for monochrome devices.
• D.Dual component is a dry powder, where mono-component is an ink based product.

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If the customer is using supported media that is in good condition, which of the following components should the technician replace if the toner can be rubbed off of the paper?

• A.Charge assembly
• B.Toner cartridge
• C.Photoconductor
• D.Fuser

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A customer cannot print from one computer but other computers in the same office are able to print. The print job stays in the print queue and no error is ever shown. Which of the following is the problem?

• A.The driver is set to Use printer offline.
• B.The network cable is disconnected.
• C.The wrong driver is loaded.
• D.The printer is set offline.

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If a customer reports printing problems from a specific application, which of the following should a technician try FIRST?

• A.Reload firmware.
• B.Uninstall and reinstall drivers.
• C.Print different files from the same application.
• D.Print driver test page.

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Which of the following would be responsible for the network device not being visible on the network?

• A.The LDAP address is incorrect.
• B.The device door is open.
• C.The NIC is defective.
• D.The device is offline.

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