A printer can produce good output of its internal test pages, but any job sent from the connected PC results in printing random characters. Which of the following is the MOST likely cause of this issue?

• A.Defective printer port
• B.Incorrect driver
• C.Defective laser unit
• D.Defective data cable

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A customer has complained of intermittent white streaks on copies from a MFD. Which of the following questions would help the technician isolate the issue?

• A.What software application is being used?
• B.Does the streak only appear on color copies?
• C.What version of print driver is being used?
• D.What type of computer are you using?

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Which of the following components can be found in the ADF unit on a multifunctional device?

• A.Heat lamp
• B.Pressure roller
• C.Thermal Fuse
• D.Separation pad

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There is a number commonly listed on MOST packages of paper. Which of the following does this number indicate?

• A.The speed at which the toner wil be fused with the media
• B.The maximum print speed the paper can be used for
• C.The brightness of the paper
• D.The maximum percent of humidity of the paper

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Which of the following describes the purpose of the polygon mirror?

• A.Times the laser beam switching process
• B.Detects the start position for the laser beam
• C.Sweeps the laser beam across the photoconductor surface
• D.Sharpens the laser beam intensity

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