A customer complains that a color device is always calibrating. Which of the following is the BEST explanation about the issue?

• A.The RGB gammas need to be downloaded to the hard drive.
• B.Paper trays need to be adjusted periodically.
• C.Changes in the environment change color output.
• D.The device is updating the network settings.

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Which of the following scan processes uses SMB?

• A.Scan to file
• B.Scan using a USB cable
• C.TWAIN
• D.Scan to email

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Which of the following components temporarily carries the latent image?

• A.Laser Unit
• B.Photoconductor
• C.Developer
• D.Charge roller

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The customer prints several different color documents. Each one is printed using the same print driver and application but some prints are lighter or darker than what the customer desires. Which of the following is the BEST action to take?

• A.Train the customer how to use the color controls in the print driver.
• B.Train the customer to calibrate the device.
• C.Explain that the PC monitor is at fault, not the printer.
• D.Explain that some printers do not provide consistent color output.

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Which of the following would cause sent faxes to arrive with lines in feed direction if received faxes are not having any issues on the same device?

• A.Damaged fuser fixing roller
• B.Obstruction in the laser path
• C.Obstruction on the scan glass
• D.Obstruction in the developer unit

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