Which of the following items are needed for the scan-to-folder function? (Select TWO).

• A.SMTP server address
• B.UNC path
• C.LDAP IP address
• D.SMTP Authentication information
• E.Correct permission levels

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How is a residual charge removed from the photoconductor? (Select TWO).

• A.Developer
• B.Light
• C.Ventilation
• D.Electrical Charge
• E.Charge Couple Device (CCD)

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While a customer is describing a problem a technician should FIRST begin:

• A.taking apart the machine and troubleshooting.
• B.reading the service history.
• C.asking open ended questions.
• D.testing the machine to see if it works.

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Which of the following components uses heat and pressure?

• A.Transfer Roller
• B.Fuser
• C.Developer
• D.Charge Roller

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When troubleshooting a void print area issue, which of the following is the BEST step for isolating the issue in a MFD?

• A.Stopping the output at the exit rollers
• B.Stopping the output under the photoconductor
• C.Stopping the output at the registration roller
• D.Stopping the output in the fuser

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