Which of the following copy defects would result from copy correction fluid on the slit glass when using the ADF?

• A.Spots on the copy
• B.Overall dark copy quality
• C.Overall light copy quality
• D.Streaks on the copy

Comment: *

Name: *

Email: *

Verification: *

When an MFD has lines on its output, why would a technician print an internal test sheet?

• A.To test the port setup on the computer
• B.To test whether the fax function is working
• C.To test whether the scanner is the cause
• D.To check for error conditions

Comment: *

Name: *

Email: *

Verification: *

A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

• A.You will be receiving a bill after the service is complete. Here is my contact information.
• B.You have voided the warranty so any services will now be charged to your company.
• C.Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.
• D.Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

Comment: *

Name: *

Email: *

Verification: *

The scan-to-email function utilizes which of the following types of servers to forward emails?

• A.SMB
• B.LDAP
• C.SMTP
• D.POP3

Comment: *

Name: *

Email: *

Verification: *

Which of the following is the primary function of the purge unit?

• A.It delivers ink directly to the media.
• B.It moves the print head back and forth.
• C.It feeds paper into the printer.
• D.It prevents the nozzles from clogging.

Comment: *

Name: *

Email: *

Verification: *