While onsite a technician finds that the paper is stored outside of its protective wrapper. Which of the following would be the proper way to advise the clients on proper paper storage?

• A.Inform the client that the paper needs to be replaced and stored in a better location before printer service can begin.
• B.Load the paper into the printer, and make a note in the service log that additional problems may be the result of damp paper.
• C.Reschedule the service call for a later time after the paper has been moved into a better storage area.
• D.Inform the clients that improper paper storage could cause the paper to become damp, and lead to printer issues resulting in down time.

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A technician arrives at a large office building to do a service call. Which of the following is the FIRST action the technician should take?

• A.The technician should introduce themselves and ask open ended questions about the issue.
• B.The technician should provide the customer with a service manual and explain the solution the technician will be implementing.
• C.The technician should ask for the error log on the machine and begin troubleshooting the issue.
• D.The technician should introduce themselves and directly start working on the printer.

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A client is trying to get some information from the manufacturer of one of their devices and has not been able to get the needed information. The client asks that the technician, whose company services al of their products, to contact the manufacturer of this device to get this information.
Which of the following is the BEST way for the technician to satisfy the client?

• A.Explain to the customer that manufacturers are notorious for not giving information and that getting it will be very difficult.
• B.Tell the customer to try to use the manufacturers web site for information gathering.
• C.Attempt to get this information for the client acting as a liaison for them with the manufacturer.
• D.Let the client know that you cannot contact the manufacturer as this is not a bil able service.

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The laser/LED creates a latent image on the negatively charged photoconductor by:

• A.charging the image area.
• B.heating the image area.
• C.discharging the image area.
• D.cleaning the image area.

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Which of the following is the function of a relay?

• A.Acts as an electronic switch
• B.Lessens the voltage in a circuit
• C.Acts as a temperature sensor
• D.Converts DC voltage to AC voltage

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