Which of the four dimensions focuses or managing data in compliance with industry regulations?

• A.Partners and suppliers
• B.Organizations and people
• C.Information and technology
• D.Value streams and processes

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Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

• A.Focus on value
• B.Progress iteratively with feedback
• C.Collaborate and promote visibility
• D.Start where you are

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How should an organization adopt continual improvement methods?

• A.Build the capability to use as many improvement methods as possible
• B.Select a few key methods for the types of improvement that the organization handles
• C.Use a new method for each improvement the organization handles
• D.Select a single method for all improvements that the organization handles

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Which is a way of applying the guiding principle 'focus on value'?

• A.Comprehending the whole, but doing something
• B.Recognizing the complexity of systems
• C.Understanding how service consumers use services
• D.Doing fewer things, but doing them better

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Which is described by the 'organizations and people' dimension of service management?

• A.Contracts and agreements
• B.Workflows and controls
• C.Inputs and outputs
• D.Communication and collaboration

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