Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

• A.Keep it simple and practical
• B.Progress iteratively with feedback
• C.Optimize and automate
• D.Focus on value

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

• A.Service configuration management
• B.Change control
• C.Problem management
• D.Service level management

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In which step of the 'continual improvement model' is an improvement plan implemented?

• A.Did we get there?
• B.Take action
• C.How do we get there?
• D.What is the vision?

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Which describes a CORRECT approach to change authorization?

• A.Changes included in the change schedule are pre-authorized and do not need additional authorization
• B.formal changes are typically implemented as service requests and authorized by the service desk
• C.Emergency changes should be authorized by as many people as possible to reduce risk
• D.formal changes should be assessed and authorized before they are deployed

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Which value chain activity ensures that ongoing service activity meets user expectations?

• A.Engage
• B.Obtain/build
• C.Deliver and support
• D.Plan

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