Which is CORRECT about change authorization?

• A.Emergency changes are authorized by the technician making the change
• B.The chance authority will ensure changes are authorized after they are deployed
• C.A change authority is assigned each time a standard change is requested
• D.Assignment of the change authority is based on the charge type and model

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What type of change is MOST likely to be managed by the 'service request management' practice?

• A.A standard change
• B.A normal change
• C.An emergency change
• D.An application change

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Which practice has the purpose of ensuring that the organization's suppliers and their performance and
managed appropriately to support the provision of seamless, quality products and services?

• A.Service management
• B.Release management
• C.Relationship management
• D.Supplier management

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Which statement about costs is CORRECT?

• A.Costs imposed on the consumer are costs of service warranty
• B.Costs removed from the consumer are part of service consumption
• C.Costs imposed on the consumer are costs of service utility
• D.Costs removed from the consumer are part of the value proposition

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What is defined as an unplanned interruption or reduction in the quality of a service?

• A.An event
• B.An incident
• C.A problem
• D.A change

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