Question 6
What are the three phases of 'problem management'?
Question 7
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed
Question 8
Which should be handled by 'service request management'?
Question 9
Which will help solve incidents more quickly?
Question 10
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?