Question 31
What is defined as a change of state that has significate for the management of an IT service?
Question 32
What is the definition of warranty?
Question 33
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
Question 34
Which guiding principle discourages 'silo activity'?
Question 35
What is defined as a cause, or potential cause, of one or more incidents?