What three elements make up the Service Portfolio?

• A.Customer portfolio, service catalogue and retired services
• B.Customer portfolio, configuration management system and service catalogue
• C.Service pipeline, service catalogue and retired services
• D.Service pipeline, configuration management system and service catalogue

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What should be used to set user expectations for request fulfilment times?

• A.The service levels of the supplier
• B.The time needed to realistically deliver the service
• C.The time that the customer indicates for service delivery
• D.The consumer demand for the service

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Which is an activity of the 'problem management' practice?

• A.Resolution of incidents in a time that meet customer expectations
• B.Authorization of changes to resolve the cause of problems.
• C.Restoration of normal service operation as quickly as possible
• D.Prioritization of problems based on the risk that they pose

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Which guiding principle recommends assessing the current state and deciding what can be reused?

• A.Collaborate and promote visibility
• B.Start where you are
• C.Progress iteratively with feedback
• D.Focus on value

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Which is included in the purpose of the 'improve' value chain activity?

• A.Ensuring that services continually meet expectations for quality, costs, and lime to market
• B.Ensuring continual engagement and good relationships with all stakeholders
• C.Ensuring a shared understanding of the improvement direction for services across the organization
• D.Ensuring the continual improvement of practices across all value chain activities

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