Which statement about value streams is CORRECT?

• A.Each value stream must be designed for a specific scenario
• B.Each value stream must include all six value chain activities
• C.Each value stream must include all 34 ITIL practices
• D.Each value stream must include suppliers or partners

Comment: *

Name: *

Email: *

Verification: *

Which statement about metrics is CORRECT?

• A.Technology metrics can be used to determine the overall health of a process
• B.Technology metrics can be used to measure component performance and availability
• C.Process metrics can be used to measure end-to-end service performance
• D.Process metrics can be used to measure the utilization of a supplier's network

Comment: *

Name: *

Email: *

Verification: *

Which practice is responsible for moving new or changed components to live or other environments?

• A.Deployment management
• B.Supplier management
• C.Release management
• D.Change enablement

Comment: *

Name: *

Email: *

Verification: *

What should remain uonslani within an organization, even when the organization's objectives change?

• A.Service offerings
• B.Outcomes
• C.Guiding principles
• D.Outputs

Comment: *

Name: *

Email: *

Verification: *

What does the 'service request management' practice depend on for maximum efficiency?

• A.Processes and procedures
• B.Self-service tools
• C.Incident management
• D.Compliments and complaints

Comment: *

Name: *

Email: *

Verification: *