Question 106
Which guiding principle considers the importance of customer loyalty?
Question 107
Which term describes the functionality offered by a service?
Question 108
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?
Question 109
What describes how components and activities work together to facilitate value creation?
Question 110
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule