How does a service consumer contribute to the reduction of disk?

• A.By managing staff availability
• B.By managing server hardware
• C.By paying for the service
• D.By communicating constraints

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Which is an example are problem control activity?

• A.Reviewing incident records to identify trends
• B.Implementing a technical fix to resolve an issue
• C.Documenting the steps in a workaround
• D.Re-assessing a known error to understand the ongoing impact

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Which two statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available stakeholder groups
3. Organizations should decide which one of the guiding principles is relevant to them
4. Organizations should consider how the guiding principles interact with each other

• A.1 and 4
• B.1 and 2
• C.2 and 3
• D.3 and 4

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Which value chain activity communicates the current status of all four dimensions of service management?

• A.Engage
• B.Plan
• C.Improve
• D.Obtain/build

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Which competencies are required by the 'service level management' practice?

• A.Business analysis and commercial management
• B.Incident analysis and prioritization
• C.Balanced scorecard reviews and maturity assessment
• D.Problem investigation and resolution

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