Which statement about the service value chain is CORRECT?

• A.Each value chain activity uses different combinations of practices to convert inputs into outputs
• B.The service value chain converts value into demand
• C.Each value chain activity identifies a requirement for resources from an external supplier
• D.The service value chain uses value streams to describe a combination of consumers and providers

Comment: *

Name: *

Email: *

Verification: *

Which is the purpose of the 'monitoring and event management' practice?

• A.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
• C.To systematically observe services and service components, and record and report selected changes of state
• D.To protect the information needed by the organization to conduct its business

Comment: *

Name: *

Email: *

Verification: *

Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?

• A.Categorization
• B.Detection
• C.Prioritization
• D.Escalation

Comment: *

Name: *

Email: *

Verification: *

Which statement about outcomes is CORRECT9

• A.An outcome defines the amount of money spent on technology for a service
• B.Outcomes enable products to be delivered to a stakeholder
• C.An outcome depends on at least one output to deliver a result
• D.Outcomes provide assurance to stakeholders on how a service performs

Comment: *

Name: *

Email: *

Verification: *

What is a configuration item?

• A.A problem that has been analyzed but has not been resolved
• B.Any component that needs to be managed in order to deliver an IT service
• C.Any change of state that has significance for the management of a service
• D.Any financially valuable component that can contribute to delivery of an IT product or service

Comment: *

Name: *

Email: *

Verification: *