Which statement about a 'continual improvement register' is CORRECT?

• A.It should be used to capture user demand
• B.There should only be one for the whole organization
• C.It should be re-prioritized as ideas are documented
• D.It should be managed at the senior level of the organization

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Which is included in the purpose of the 'service level management' practice?

• A.To maximize the number of successful service and product changes
• B.To ensure accurate information about the configuration of services is available
• C.To ensure that suppliers and their performance are managed appropriately
• D.To set clear business-based targets for service levels

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Which statement about the steps to fulfill a service request is CORRECT?

• A.They should be brief and simple
• B.They should include incident handling
• C.They should be well-known and proven
• D.They should be complex and detailed

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Which activity is part of the 'continual improvement' practice?

• A.Populating and maintaining the asset register
• B.Providing a clear path for users to report issues, queries, and requests
• C.Delivering tactical and operational engagement with customers
• D.Identifying and logging opportunities

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Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?

• A.Wholesale customer view
• B.Service-based SLA view
• C.Supporting services view
• D.Retail customer view

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