Which statement about standard changes is CORRECT?

• A.The change does not require additional authorization
• B.A full assessment should be completed each time the change is implemented
• C.The change can be implemented with less testing if necessary
• D.The appropriate change authority should be assigned to each type of change

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Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

• A.Think and work holistically
• B.Keep it simple and practical
• C.Start where you are
• D.Focus on value

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Which is a key requirement for a successful service level agreement (SLA)?

• A.Using individual metrics that relate to the service catalogue
• B.Using an agreement between the service provider and service supplier
• C.Using bundled metrics to relate performance to outcomes
• D.Using single-system-based metrics that relate to outputs

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Which statement about outcomes is CORRECT?

• A.Service providers help service consumers achieve outcomes
• B.Outcomes help service consumers achieve outputs
• C.Outcomes are one or more services that fulfil the needs of a service consumer
• D.Helping service consumers achieve outcomes reduces service provider costs

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Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Prioritization
• B.Categorization
• C.Detection
• D.Escalation
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