Which of the following is the MOST important 'or effective incident management?

• A.Balanced scorecard review
• B.Automated pipelines
• C.A variety of access channels
• D.Collaboration tools and techniques

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Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.measured
• B.rewarded
• C.defined
• D.managed

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What can be described as an operating model for the creating and management of products and services?

• A.Governance
• B.Service value chain
• C.Guiding principles
• D.Practices

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Which statement about the 'continual improvement' practice is CORRECT?

• A.Continual improvement participation should be limited to a small dedicated team.
• B.It is the role of senior management to authorize improvement initiatives.
• C.Training should be provided to those involved in continual improvement.
• D.A single continual improvement register should be maintained by senior management.

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Which is an objective of the design coordination process?

• A.To produce service design packages and ensure they are handed over to service transition
• B.To assess and evaluate all changes and their impact on service designs
• C.To document the initial structure and relationship between services and customers
• D.To gather and document new service level requirements from the customer

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