Which are elements of the service value system?

• A.Service provision, service consumption, service relationship management
• B.Governance, service value chain, practices
• C.Customer value, stakeholder value, organization
• D.Outcomes, utility, warranty

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Which BEST describes the purpose of the 'improve' value chain activity?

• A.To organize a major improvement initiative into several smaller initiatives
• B.To continually improve all products and services across all value chain activities
  "The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
  https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D
• C.To make new and improved services and features available for use
• D.To ensure a shared understanding of the vision and improvement direction for all products and services

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Where are the details of the required performance outcomes of a service denned?

• A.Service level agreements
• B.Service requests
• C.Service components
• D.Service offerings

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Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

• A.Service level management
• B.Service desk
• C.Continual improvement
• D.Change enablement

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Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

• A.1, 2 and 4 only
• B.1, 3 and 4 only
• C.2, 3 and 4 only
• D.1, 2 and 3 only

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