What three elements make up the Service Portfolio?

• A.Customer portfolio, service catalogue and retired services
• B.Customer portfolio, configuration management system and service catalogue
• C.Service pipeline, service catalogue and retired services
• D.Service pipeline, configuration management system and service catalogue

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Which practice establishes a channel between the service provider and its users?

• A.Service desk
• B.Supplier management
• C.Relationship management
• D.Change enablement

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What can be used to determine if a service is 'fit for purpose'?

• A.Utility
• B.Outcome
• C.Availability
• D.Warranty

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Which of the following is an example of workaround?

• A.An email server is restored after an incident is reported
• B.A defective network switch is replaced with a new one
• C.Server memory is increased when the server is unresponsive
• D.A server is restarted to resolve an incident

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Which role approves the cost of services?

• A.Change authority
• B.Sponsor
• C.Customer
• D.User

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