Which activity is NOT recommended by the start where you are' guiding principle?

• A.Involving people who are not familiar with a service when observing and assessing its activities
• B.Applying risk management when considering to introduce new processes
• C.Using source data to avoid any unintentional data distortion found in reports
• D.Discarding existing processes before assessing their usefulness

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Which practice has a purpose to support the quality of the service by handling all agreed user initiated service
requests?

• A.Service request management
• B.IT asset management
• C.Change control
• D.Service desk

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Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

• A.IT asset management
• B.Deployment management
• C.Continual management
• D.Monitoring and event management

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What can be described as an operating model for the creating and management of products and services?

• A.Governance
• B.Service value chain
• C.Guiding principles
• D.Practices

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Which helps to streamline the fulfilment of service requests?

• A.Understanding which service requests can be accomplished with limited approvals
• B.Creating new workflows for every service request
• C.Separating requests relating to service failures from the degradation of services
• D.Eliminating service requests which have complex workflows

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