Which statement about value creating activities is CORRECT?

• A.Service value chain activities have pre-determined dependencies on ITIL practices
• B.Each value stream should be designed with a specific combination of service value chain activities
• C.Organizations should ensure that each value stream is applicable to many scenarios
• D.A value stream is an operating model for creating value through products and services

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Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

• A.3 and 4
• B.2 and 3
• C.1 and 2
• D.1 and 4

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

• A.relationships with suppliers
• B.configuration of services
• C.skills of people
• D.authorization of changes

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Which phase of problem management includes the regular assessment of the effectiveness of workarounds?

• A.Error control
• B.Problem identification
• C.Problem analysis
• D.Problem control

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Which helps to streamline the fulfilment of service requests?

• A.Understanding which service requests can be accomplished with limited approvals
• B.Creating new workflows for every service request
• C.Separating requests relating to service failures from the degradation of services
• D.Eliminating service requests which have complex workflows

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