Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

• A.costs
• B.utility
• C.warranty
• D.information

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Which gives a user access to a system?

• A.Service consumption
• B.Service requirement
• C.Service agreement
• D.Service provision

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Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

• A.Continual improvement
• B.Information security management
• C.Service level management
• D.Monitoring and event management

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Which service request management decisions require that policies are established'?

• A.Deciding how to handle service requests where the steps are unknown
• B.Deciding how degradations of service are resolved
• C.Deciding which service requests require approval
• D.Deciding when workarounds should be used

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Which principle concentrates on service consumers?

• A.Keep it simple
• B.Optimize and automate
• C.Focus on value
• D.Start where you are

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