Which service transition process provides guidance about converting data into information?

• A.Service validation and testing
• B.Knowledge management
• C.Service asset and configuration management
• D.Change evaluationD18912E1457D5D1DDCBD40AB3BF70D5D

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

• A.relationships with suppliers
• B.configuration of services
• C.skills of people
• D.authorization of changes

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Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

• A.Service level management
• B.Service desk
• C.Continual improvement
• D.Change enablement

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Which is included in the purpose of the 'change enablement' practice?

• A.Plan and manage the full lifecycle of all IT assets
• B.Ensure that risks have been property assessed
• C.Make new and changed services available for use
• D.Record and report selected changes of state

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Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

• A.Service provision
• B.Service consumption
• C.Service relationship management
• D.Service offering

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