Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

• A.Feedback should only be taken into account when one iteration fails to meet its objective
• B.Each iteration should be continually re-evaluated based on feedback
• C.Feedback should be reduced for large improvements as it is unlikely that circumstances will change
• D.Each iteration should be designed before starting the initiative and implemented without feedback

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Which practice is responsible for moving new or changed components to live or other environments?

• A.Release management
• B.Deployment management
• C.Change enablement
• D.Supplier management

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Which is a use of the change schedule?

• A.Assigning resources to changes
• B.Deciding the approval authority for changes
• C.Automating the change process
• D.Creating change models

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Which service request management decisions require that policies are established'?

• A.Deciding which service requests require approval
• B.Deciding how degradations of service are resolved
• C.Deciding when workarounds should be used
• D.Deciding how to handle service requests where the steps are unknown

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Which is an input to the service value system?

• A.The system of directing and controlling an organization
• B.A model to help meet stakeholders expectations
• C.Recommendations to help an organization in all aspects of its work
• D.A need from consumers for new or changes services

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