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ITIL Certification
ITIL-4-Foundation Exam
ITIL.ITIL-4-Foundation.v2025-12-23.q147 Dumps

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Question 106

Which dimension includes the knowledge needed for the management of services?

A.Value streams and processes
B.Partners and suppliers
C.Organizations and people
D.Information and technology

Correct Answer: D

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Question 107

Which statement about a service value stream is CORRECT?

A.It integrates practices for a specific scenario
B.It is a service value chain activity
C.it uses inputs and outputs prescribed by ITIL
D.It provides an operating model for service providers

Correct Answer: A

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Question 108

Which term describes the functionality offered by a service?

A.cost
B.Utility
C.Warranty
D.Risk

Correct Answer: B

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Question 109

Which practice provides a single point of contact for users?

A.Service request management
B.Service desk
C.Change control
D.Incident management

Correct Answer: B

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Question 110

Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A.Value streams and processes
B.Partners and suppliers
C.Information and technology
D.Organizations and people

Correct Answer: A

Value Streams & Processes
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
Value streams
A value stream is defined as a series of steps an organization undertakes to create and deliver products and services to consumers.
Structuring the organization's service and product portfolios around value streams allows it to have a clear picture of what it delivers and how, and to make continual improvements to its services. By mapping its value streams, an organization can identify what is critical, what introduces waste and what can be improved upon.
Processes
A process is defined as a set of interrelated or interacting activities that transform inputs into outputs.
Processes define the sequence of actions and their dependencies, as well as describe what is done to accomplish an objective. Processes are underpinned by policies and can be broken down further through procedures which outline what is done, when, and by whom.
https://www.bmc.com/blogs/itil-four-dimensions-service-management/

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