What is the purpose of the 'information security management1 practice?

• A.To ensure that accurate and reliable information about the configuration of services is available when
  and where it is needed
• B.To protect the information needed by the organization to conduct its business
• C.To plan and manage the full lifecycle of all IT assets
• D.To observe services and service components

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A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

• A.As a problem
• B.As an event
• C.As a service request
• D.As a change request

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What should be used to set user expectations for request fulfillment times?

• A.The consumer demand for the service
• B.The time that the customer indicates for service delivery
• C.The time needed to realistically deliver the service
• D.The service levels of the supplier

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Which two practices interact the MOST with the service desk practice?

• A.Change enablement and incident management
• B.Service request management and deployment management
• C.Incident management and service request management
• D.Deployment management and change enablement

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Which is an input to the service value system?

• A.The system of directing and controlling an organization
• B.A model to help meet stakeholders expectations
• C.Recommendations to help an organization in all aspects of its work
• D.A need from consumers for new or changes services

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