Which statement about the 'change enablement' practice is CORRECT?

• A.Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
• B.Standard changes are those that need to be scheduled, assessed and authorized following a standard process
• C.There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
• D.Normal changes are triggered by the creation of a change request which can be created manually or automated

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Which guiding principle recommends standardizing and streamlining manual tasks?

• A.Focus on value
• B.Optimize and automate
• C.Think and work holistically
• D.Collaborate and promote visibility

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Which describes an unresolved problem which has been already analysed?

• A.A workaround
• B.An incident
• C.A known error
• D.A risk

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What is a definition of a service improvement plan (SIP)?

• A.A formal plan to implement improvements to a customer's business processes
• B.An input from availability management to service level management, detailing the service design plan
• C.A formal plan to implement improvements to a service or process
• D.An input from financial management for IT services to service level management, detailing the budget plan

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Which component is focused on the activities needed by an organization to help it co-create value?

• A.Continual improvement
• B.Service value chain
• C.Practices
• D.Guiding principle

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