Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Escalation
• B.Prioritization
• C.Detection
• D.Categorization

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What is defined as "any component that needs to be managed in order to deliver an IT service"?

• A.An event
• B.An IT asset
• C.A configuration item
• D.A change

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Which practice handles all pre-defined user-initiated service actions?

• A.Deployment management
• B.Incident management
• C.Service level management
• D.Service request management

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What ensures that service providers and service consumers continue to create value together?

• A.Service consumption
• B.Service offerings
• C.Service level management
• D.Service relationship management

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Which of the following is the MOST important 'or effective incident management?

• A.Automated pipelines
• B.Collaboration tools and techniques
• C.Balanced scorecard review
• D.A variety of access channels

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