A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

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You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

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You have a chart that displays a summary of accounts by industry.
You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Select the city field in the drill-down menu.
• B.Expand the existing chart.
• C.Edit the existing chart.
• D.Create a new chart.

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You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads

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A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article

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